How do staff query their payslips?

Staff can raise structured queries on their pay.

Plans:
ProfessionalBusiness
For:Staff

After viewing a payslip, staff can raise a structured query if something looks wrong.

For Staff

  1. Go to your Payslips tab in the staff portal.
  2. Find the payslip in question.
  3. Click ⚠️ Query.
  4. Select a category: Missing Hours, Wrong Break, Wrong Rate, Missing Allowance, or Other.
  5. Add a note explaining the issue.
  6. Submit — your admin will be notified.

For Admins

  1. Open queries appear in the Payments → Dashboard under "Payslip Queries".
  2. Review the query details.
  3. Click Respond & Resolve to write a response.
  4. Staff will see your response in their payslips tab.