Refund Policy

Every new account starts with a 14-day free trial of the Professional plan — automatically, with no credit card required. During the trial period:

• You have full access to Professional plan features
• Nothing is charged — no payment method is collected at signup
• If you subscribe to a paid plan during the trial, your payment method is collected at checkout but not charged until the trial ends — the trial never restarts
• If you don't subscribe, your account simply drops to the Free plan when the trial ends — your data stays safe

The free trial is available once per account. Cancelling and re-subscribing does not grant a new trial.

You can cancel your subscription at any time through the Manage Billing portal in your account settings. When you cancel:

• Your subscription remains active until the end of your current billing period
• You retain access to all paid features until the period ends
• After the period ends, your account reverts to the Free plan
• Your data is retained for 7 years after cancellation in compliance with Australian Fair Work Act requirements

Cancelling is not the same as deleting your account. If you want your data permanently erased instead of kept, the account owner can delete the account from Settings → Account — see our Delete Account page. Because deletion removes your time and wages records, export your own copy first if you may still need them for Fair Work record-keeping.

We offer refunds under the following conditions:

3.1 Within 14 Days of First Payment

If you are charged after your free trial ends and request a refund within 14 days of that first charge, we will provide a full refund. This applies to your first payment only.

3.2 Billing Errors

If you are charged incorrectly (e.g. duplicate charge, wrong amount), email billing@nestedclock.com.au and we will correct the error and issue a refund promptly.

3.3 Service Unavailability

If the Service is unavailable for an extended period (more than 72 consecutive hours) due to issues within our control, you may request a prorated credit or refund for the affected period.

Refunds are not available for:

• Recurring subscription renewals (monthly or annual)
• Partial months or unused time after cancellation
• Downgrades (the difference is credited to your account, not refunded)
• Accounts terminated for Terms of Service violations
• Promotional or discounted subscriptions (unless required by law)

When you change plans:

• Upgrades: Take effect immediately. You are charged a prorated amount for the remainder of your billing period.
• Downgrades: Take effect at the end of your current billing period. No refund for the difference.

All plan changes and proration are handled automatically by Stripe.

To request a refund, email us at:

• Email: billing@nestedclock.com.au

Include your account email and the reason for your request. We aim to respond within 2 business days.

Approved refunds are processed back to your original payment method via Stripe. Please allow 5–10 business days for the refund to appear on your statement.

Nothing in this policy limits your rights under the Australian Consumer Law. If the Service has a major failure, you are entitled to a refund or replacement as required by law.