Question 1

How do I get started with NestedClock?

Accepted Answer

Sign up for free — no credit card required. Add your shop, invite staff, set up PINs, and you're tracking time. Most businesses are live in under 20 minutes.

Question 2

Do I need to download an app?

Accepted Answer

You don't have to — the full NestedClock web app works in any browser on phone, tablet or desktop, with nothing to install. There's also a free native app for iPhone, iPad and Android if you'd like push notifications and the fastest clock-in experience. New accounts are created on the web.

Question 3

Is there a mobile app for iPhone and Android?

Accepted Answer

Yes — NestedClock has a native app on the App Store and Google Play, free on every plan. Staff can clock in with a PIN, photo and GPS, view their roster, timesheet and payslips, request leave and swap shifts. Owners and managers get the full dashboard — live monitoring, approvals and the AI assistant — on the go, with push notifications for rosters, leave, payslips and messages.

Question 4

Can I import my existing staff data?

Accepted Answer

You can add staff manually one by one, or contact us for bulk import help. We can assist with migration from spreadsheets or other systems.

Question 5

How long does setup take?

Accepted Answer

Under 20 minutes for most businesses. Add your shop, create staff accounts with PINs, and you're ready. Set up a tablet as a kiosk and staff can start clocking in immediately.

Question 6

Can I try it before committing?

Accepted Answer

Yes. The Free plan supports 3 staff and 1 shop — forever free. Paid plans come with a 14-day free trial, no credit card required.

Question 7

How much does NestedClock cost?

Accepted Answer

Free plan: $0 (3 staff, 1 shop). Starter: $29/mo (10 staff, 2 shops). Professional: $69/mo (30 staff, 5 shops). Business: $119/mo (60 staff, 10 shops). Need more? Contact us for custom pricing. No per-user fees.

Question 8

Is there a free plan?

Accepted Answer

Yes — free with no time limit for up to 3 staff at 1 location. No credit card required. It includes clock in/out, break tracking, PIN kiosk, and compliant data retention.

Question 9

How does the free trial work?

Accepted Answer

Paid plans include a 14-day free trial with full access to all features. No credit card upfront. At the end, subscribe or drop back to the Free plan — your data stays safe.

Question 10

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade anytime from your dashboard. Upgrades take effect immediately. Downgrades apply at the end of your billing period. All charges are prorated.

Question 11

What payment methods do you accept?

Accepted Answer

All major credit cards (Visa, Mastercard, Amex) via Stripe. All prices are in AUD, ex GST.

Question 12

Do you offer refunds?

Accepted Answer

Yes. If you're not happy within the first 30 days of a paid plan, contact us for a full refund. No questions asked. See our Refund Policy for details.

Question 13

Why flat pricing instead of per-user?

Accepted Answer

Growing your team shouldn't grow your bill. Hire casuals, add seasonal staff — one flat price covers everyone. Per-user tools can cost $175–$280+/month for a 30-person team. NestedClock Professional covers 30 staff for $69/month.

Question 14

How does PIN-based clock-in work?

Accepted Answer

Each staff member gets a unique 4-digit PIN. They enter it on a shared tablet (kiosk mode) or their own phone to clock in/out. Takes under 5 seconds.

Question 15

Can staff clock in at multiple locations?

Accepted Answer

Yes. With cross-shop clocking (Professional+), staff can clock in at one shop and out at another. The system tracks the full location trail per shift.

Question 16

Can I track breaks?

Accepted Answer

Yes. Staff start and end breaks from the kiosk or their phone. Multiple breaks per shift are supported. Long break alerts notify managers automatically.

Question 17

How does photo verification work?

Accepted Answer

When enabled (Starter+), a photo is captured on every clock event. Photos are stored securely and reviewable by admins. Configurable per shop, privacy-compliant.

Question 18

Can I build rosters and schedules?

Accepted Answer

Yes (Starter+). The roster builder has week view, staff view, copy-last-week, conflict detection, and one-click email delivery to staff — each person only sees their own shifts.

Question 19

Can staff see their own hours?

Accepted Answer

Yes (Starter+). Staff log in with their PIN to see their dashboard, timesheet, roster, and message their manager. Read-only — no admin access.

Question 20

Does it track GPS location?

Accepted Answer

Yes (Professional+). GPS coordinates are logged on every clock event. Admins see Google Maps links for each clock-in, break, and clock-out.

Question 21

Can I get alerts when staff are late?

Accepted Answer

Yes. Late start detection (Professional+) flags staff who don't clock in on time. Email alerts are sent automatically to your subscribed managers the moment someone clocks in late.

Question 22

How does payroll review work?

Accepted Answer

The payroll dashboard shows hours, rates, overtime, penalties, and attention alerts per staff and per shop. Export CSV when ready — summary or detailed.

Question 23

Can each shop have its own timezone?

Accepted Answer

Yes. Each shop gets its own timezone setting. Clock times, schedules, and reports adjust automatically — including daylight saving.

Question 24

Can each shop have a different week start day?

Accepted Answer

Yes. Set Monday, Sunday, Saturday, or any day as the week start per shop. Timesheets, rosters, and payments all follow the shop's cycle.

Question 25

What is the AI Admin Assistant?

Accepted Answer

Ask questions about your business in plain English — "Who was late this week?", "How much should I pay James?", "Has payroll been approved?", "Who is on leave?" — and get instant answers from your own data across 31 tools. Read-only, can't change anything. Included on Business, or available as an add-on (A$15/mo) on Starter and Professional. Includes 125 requests per week. Need more? Contact us.

Question 26

What is Agentic AI?

Accepted Answer

The AI Agent takes actions on your behalf — 19 in all, from creating and copying whole rosters to approving leave, setting pay rates, adding allowances, fixing missed clock-outs and managing staff. Say "Copy last week's roster to this week" or "Add James to Monday 9-5 at The Barber Shop" and it resolves the staff, checks availability and conflicts, and shows a confirmation card. You confirm before anything changes. Powered by Anthropic's Claude Sonnet 4.6. Included on Business, or available as an add-on on Professional. Includes 60 actions per week. Need more? Contact us.

Question 27

What are add-ons?

Accepted Answer

Add-ons let you extend your plan without upgrading. Extra Staff Pack (+10 or +20 staff, A$10/mo), Extra Shop Pack (+2 or +5 locations, A$10/mo), AI Assistant (A$15/mo), AI Agent (A$25/mo, includes AI Assistant), and Mileage Claims (A$12/mo). Available on Starter and Professional plans — the Business plan already includes the AI Assistant, AI Agent, and Mileage Claims, so only the Staff and Shop Packs apply there. Yearly billing saves ~17%.

Question 28

Can I get AI without the Business plan?

Accepted Answer

Yes! Purchase the AI Assistant add-on (A$15/mo) on Starter or Professional. For the AI Agent, you need Professional or above (A$25/mo). The Agent includes the Assistant — no need to buy both.

Question 29

What can managers do?

Accepted Answer

Managers get admin-like access to the dashboard — staff, shops, roster, monitoring, payments, AI — but cannot access Settings (billing, plan changes, account). Assign the manager role when adding or editing a staff member.

Question 30

How does leave management work?

Accepted Answer

Available on Professional and Business plans. Track annual leave, sick days, personal leave, and unpaid leave. Staff can request leave from their portal. Admins approve or reject. Approved leave automatically blocks roster slots and removes conflicting shifts.

Question 31

How do notifications work?

Accepted Answer

The bell icon shows real-time alerts: unread messages, missed clock-outs, pending leave requests, and staff unavailability. Click to navigate, dismiss with X. Dismissed notifications stay gone until new ones arrive.

Question 32

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (256-bit TLS) and at rest. We use AWS infrastructure with automatic backups. Compliant with Australian Privacy Principles.

Question 33

Where is my data stored?

Accepted Answer

All data is stored and processed in Australia. AI processing also runs on Australian infrastructure. Your data never leaves the country.

Question 34

How reliable is NestedClock?

Accepted Answer

Built on AWS in Sydney with automatic backups, monitoring, and redundancy. We target high availability and respond quickly if anything goes wrong.

Question 35

Can I export my data?

Accepted Answer

Yes. Export timesheets and payroll data as CSV anytime — per shop or across all locations, summary or detailed. Your data is always portable.

Question 36

Do you offer two-factor authentication?

Accepted Answer

Yes. Admin accounts can enable 2FA via standard authenticator apps like Google Authenticator.

Question 37

Can staff clock in on a shared tablet?

Accepted Answer

Yes. Set up any tablet as a permanent kiosk. Staff enter their PIN — no login required. The tablet stays on the kiosk screen all day.

Question 38

Does it work on phones?

Accepted Answer

Yes. Fully responsive — works on any phone, tablet, or desktop browser. Admin and staff access from anywhere.

Question 39

What support do you offer?

Accepted Answer

Email support with an average 2-hour response time during business hours (Mon–Fri 9am–6pm, Sat 10am–4pm AEST). Priority and phone support on higher plans.

Question 40

Do you provide training?

Accepted Answer

We provide setup guides and documentation. Business plan customers get personalised onboarding. Most businesses need no training — the system is designed to be self-explanatory.

Question 41

Can you help migrate from another system?

Accepted Answer

Yes. Contact us and we'll help move your data from spreadsheets or other time tracking tools.

Question 42

What if I have a problem?

Accepted Answer

Use the contact form or email us. We typically respond within 2 hours during business hours. For urgent issues, Professional and Business customers get priority.

How can we help?

Getting Started

Pricing & Billing

Features & Functionality

Technical & Security

Support

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