Shift Swaps let staff request to swap shifts with each other. The process has three steps to ensure everyone agrees.
The swap process
- Staff A requests — Opens the Swaps tab, selects their shift, picks a colleague, and submits.
- Staff B accepts or declines — Sees the request in their Swaps tab and responds.
- Admin approves or rejects — Sees the agreed swap in Roster → Swaps and confirms.
What happens on approval
The roster updates automatically — the two staff members' shifts are swapped. No manual editing needed.
Rules
- Only future shifts can be swapped (not past).
- Staff can only swap their own shifts.
- Both staff must agree before admin sees it.
- Admin has final say — can reject even if both staff agreed.
- Either staff can cancel a pending request at any time.
Where to find it
- Staff: staff portal → Roster → Swaps
- Admin: Roster → Swaps