Staff Messages is a modern chat system built into the header — like iMessage — for staff to raise issues (missed clock-outs, roster questions, pay queries) and get instant replies from their manager.
For staff
- Tap the chat bubble icon in the header bar to open the chat panel.
- Type your message (up to 1,000 characters) and send — no daily limits, message as much as you need.
- Conversations are threaded (up to 50 messages per thread) with status tracking (Open → Replied → Resolved).
For admins
- Open the Messages inbox from the chat-bubble icon in the top bar (next to the notification bell). A badge shows how many issues need you.
- Each message shows the staff member, the week it relates to, and the full thread.
- Type a reply and send — the staff member gets a notification — then click Resolve once it's sorted.
- Resolved messages move to a collapsed history so the inbox stays clean.
Tips
- Use messaging instead of texting — it keeps a clear record alongside the timesheet data.
- Conversations are unlimited — no daily caps. For anything urgent, call.